Skip to content Welcome to Tailor On Doorstep. These Terms and Conditions govern your access to and use of our website, services, and platform. By using our website or booking any tailoring, alteration, pickup, or delivery service through us, you agree to comply with these terms. If you do not agree with any part of these Terms and Conditions, you should discontinue use of the platform immediately.
Tailor On Doorstep provides doorstep tailoring, stitching, alteration, measurement, pickup, and delivery services for garments and related apparel requirements. Our services are offered subject to availability, operational capacity, and service area limitations. We reserve the right to modify, suspend, or discontinue any service without prior notice.
By using our services, you confirm that you are legally capable of entering into a binding agreement under applicable laws. Users under the age of 18 should use the platform only under the supervision of a parent or legal guardian.
Customers may place service requests through our website, phone, WhatsApp, or other authorized communication channels. Orders are considered confirmed only after acceptance by our team. We reserve the right to decline or cancel any order due to service limitations, inaccurate information, unavailability of staff, or other operational reasons.
Customers are responsible for providing accurate measurements, garment specifications, and fitting preferences. While we strive to deliver precise tailoring services, slight variations may occur depending on fabric type, design complexity, and tailoring methods. Any fitting issues arising from incorrect customer-provided measurements may result in additional alteration charges.
Pickup and delivery timings are estimated and may vary due to traffic conditions, weather, operational delays, festivals, or unforeseen circumstances. Customers are requested to ensure garment availability during scheduled pickups and deliveries. We are not liable for delays caused by circumstances beyond our reasonable control.
Service pricing may vary based on garment type, stitching requirements, alterations, fabric complexity, urgency, and location. All payments must be completed through approved payment methods unless otherwise agreed. We reserve the right to revise pricing at any time without prior notice. Additional charges may apply for express services, home visits, premium fabrics, or special customization requests.
Customers may request cancellations before the tailoring or alteration work has commenced. Once work has started, cancellation requests may not be eligible for refunds. Refunds, where applicable, will be processed based on the nature of the issue and internal review. Service charges for completed work, pickup, consultation, or material purchases may be non-refundable.
We handle garments with reasonable care and professionalism. However, we are not responsible for damage caused by fabric weakness, pre-existing defects, color bleeding, poor fabric quality, hidden damages, or manufacturer-related issues. Customers are advised to inform us in advance about delicate fabrics, expensive materials, or special handling requirements.
Customers are requested to collect or receive garments within the communicated timeline. We reserve the right to charge storage fees or limit liability for garments left unclaimed for an extended period. In cases of prolonged non-response, we may dispose of unclaimed items according to operational policies.
Users agree not to misuse the platform, provide false information, engage in abusive behavior, or interfere with service operations. We reserve the right to suspend or terminate access to users who violate these terms or behave inappropriately toward staff, tailors, delivery personnel, or customer support representatives.
All website content, including logos, designs, text, graphics, service descriptions, images, and branding materials, are the intellectual property of Tailor On Doorstep unless otherwise stated. Unauthorized copying, reproduction, or commercial use of website content is strictly prohibited.
Certain services such as payment processing, communication tools, analytics, or logistics support may be provided through third-party providers. We are not responsible for the policies, actions, or technical failures of external service providers.
To the maximum extent permitted by law, Tailor On Doorstep shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services, including delays, fitting dissatisfaction, business interruption, or garment-related losses beyond the actual service value.
We reserve the right to update, modify, suspend, or discontinue any aspect of the website, pricing, policies, or services at any time without prior notice. Continued use of the platform after updates constitutes acceptance of the revised terms.
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information. By using our platform, you consent to the practices outlined in the Privacy Policy.
These Terms and Conditions shall be governed and interpreted in accordance with the laws applicable in India. Any disputes arising from the use of the website or services shall be subject to the jurisdiction of the appropriate courts in the applicable service region.
For any questions, complaints, or service-related concerns, customers may contact us through the official contact details provided on Tailor On Doorstep. We will make reasonable efforts to address all concerns professionally and promptly.
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