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Privacy Policy

Welcome to Tailor On Doorstep. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website and services. This Privacy Policy explains how we collect, use, store, and protect your information when you access our platform, book tailoring services, request pickups, or communicate with us. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect personal information such as your name, phone number, email address, pickup and delivery address, garment preferences, measurements, payment details, and any information you voluntarily provide while booking tailoring or alteration services. We may also collect technical information including IP address, browser type, device information, cookies, and website usage data to improve our platform performance and customer experience.

How We Use Your Information

The information collected is used to process your bookings, arrange pickups and deliveries, provide tailoring services, communicate order updates, improve customer support, personalize your experience, and maintain service quality. We may also use your information to send promotional offers, updates, and important notifications related to our services. We do not sell or rent your personal information to third parties.

Pickup, Measurements, and Service Information

To provide accurate tailoring and alteration services, we may collect garment measurements, fitting instructions, style preferences, and photographs of garments where necessary. This information is used strictly for service fulfillment and quality assurance purposes. Our tailoring professionals and service partners access only the information required to complete your order efficiently.

Payment Information

Payments made through our platform are processed through secure payment gateways and trusted third-party payment providers. We do not store complete debit card, credit card, or banking credentials on our servers. All payment transactions are encrypted and handled using industry-standard security protocols.

Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance browsing experience, analyze traffic, remember customer preferences, and improve website functionality. Cookies help us understand how users interact with the platform and enable smoother navigation. You may disable cookies through your browser settings, though certain features of the website may not function properly afterward.

Sharing of Information

We may share limited customer information with delivery partners, tailoring professionals, payment providers, and technology service providers strictly for operational purposes. All third-party partners are expected to maintain confidentiality and use customer information only for authorized business activities related to our services.

Data Security

We implement appropriate technical and organizational measures to protect customer information from unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to maintain strong security standards, no digital platform can guarantee complete security, and users share information at their own discretion.

Customer Communication

By using our services, you consent to receive calls, messages, emails, and WhatsApp communications regarding order confirmations, pickups, deliveries, service updates, promotional campaigns, and customer support. You may opt out of promotional communications at any time by contacting us directly.

Retention of Information

We retain customer information only for as long as necessary to fulfill services, comply with legal obligations, resolve disputes, maintain business records, and improve service quality. Once the information is no longer required, we take reasonable steps to securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party platforms, payment gateways, or social media services. We are not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review the privacy policies of any third-party platforms they visit.

Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors. If such information is identified, we will take reasonable steps to remove it promptly.

Your Rights and Choices

Customers may request access, correction, update, or deletion of their personal information by contacting us through the official communication channels provided on the website. We will make reasonable efforts to respond to such requests in accordance with applicable laws and operational requirements.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any revisions will be posted on this page with the updated effective date. Continued use of the website after changes are published will constitute acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us through the contact details available on Tailor On Doorstep. We will make every effort to address your concerns promptly and responsibly.

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